Polar Star Enterprises

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Training Evaluation

These competencies have been adapted with permission from The Institute for Performance and Learning’s Competencies for Training and Development Professionals© as the model and reference standard of practice for workplace learning and development professionals.

Jane Doe - Another Company, Ltd

Lifecycle - Training Evaluation
EVALUATE is the final step of the process. Together, we will develop a program of evaluation that will not only deal with the immediate outcome of the learning but will also provide post-learning performance. As with the Design, we want to determine the change in performance based on our assessment of the performance gaps prior to learning and the performance changes as a result of the learning.

1. Prepare to Facilitate

  • Logistics arranged (venue, material, equipment)
  • Contingency plans prepared (e.g., loss or unavailability of Internet, equipment failure, environmental problems)
  • Learners, their supervisors and coaches advised of pre-requisites and pre-work assignments (if any)

2. Create Learning Environment

  • Prepare to welcome learners as they enter learning environment, including virtual environment
  • Look for ways to identify learners so that the facilitator can respond using their names (name tags, desk tent cards)

3. Engage Learners

GENERAL
  • Use a variety of instructional techniques to foster learning
  • Maintain a balance between providing content and allowing learners to practice
  • Use appropriate language, anecdotes and examples to facilitate learning
  • Ensure the delivery is paced to meet the learners' needs
  • Use bridges and transitions to orient learners and maintain continuity
  • Ask questions to facilitate discussion and validate understanding
  • Encourage questions and comments from the learners
  • Draw upon the experiences of learners as well as their knowledge and skills to enhance the learning experience
  • Encourage all the learners to participate actively
  • When learners ask questions, paraphrase the questions to ensure clarity and understanding before responding
  • Attempt to adapt the content or delivery in response to learners' questions

IN THE CLASSROOM
  • Ensure that you, your equipment, and visual aids are positioned to enhance the learning experience
  • Use media to enhance learning

FOR DISTANCE LEARNING (e.g., e-learning, virtual classrooms, webinars)
  • Demonstrate technical skills by using chat spaces, polling, whiteboards, breakout sessions
  • Optimize virtual classroom tools (e.g., message boards, live channel feedback) to solicit input, enhance learning, and encourage collaboration

4. Foster Learning

  • Demonstrate your understanding of the organization and the relevant job performance for which learning is occurring
  • Present information and concepts clearly
  • Use relevant facts, examples, and analogies to respond to questions and to illustrate concepts

Assess Learning

  • Ensure that each learning objective is met before moving on
  • Provide additional opportunities for learning and practice to take place